Client.exe dump file through WinDbg: -
been trying solve why app crashing on 1 windows 7 computer , running fine when installed on 5 others. program part of camera security system client.exe contacts internal server , brings cameras application viewer. program connects , starts load couple of streaming video windows crashes. recent dump file. antivirus has been removed. dotnet verifyer tools has been run on machine. memory upgraded 4gb 8gb. windows updates current. suggestions appreciated.
microsoft (r) windows debugger version 6.3.9600.17336 amd64 copyright (c) microsoft corporation. rights reserved. loading dump file [c:\users\administrator\appdata\local\crashdumps\client.exe.4756.dmp] user mini dump file: registers, stack , portions of memory available ************* symbol path validation summary ************** response time (ms) location deferred srv*c:\symbols*https://msdl.microsoft.com/download/symbols symbol search path is: srv*c:\symbols*https://msdl.microsoft.com/download/symbols executable search path is: windows 7 version 7601 (service pack 1) mp (4 procs) free x64 product: winnt, suite: singleuserts machine name: debug session time: sat jan 16 08:35:29.000 2016 (utc - 5:00) system uptime: not available process uptime: 0 days 0:01:35.000 ................................................................ ................................................................ ................................................................ ........................................ loading unloaded module list .. dump file has exception of interest stored in it. stored exception information can accessed via .ecxr. (1294.584): access violation - code c0000005 (first/second chance not available) ntdll!ntwaitformultipleobjects+0xa: 00000000`77badf6a c3 ret 0:051> !analyze -v ******************************************************************************* * * * exception analysis * * * ******************************************************************************* *** warning: unable verify checksum mscorlib.ni.dll *** warning: unable verify checksum windowsbase.ni.dll *** warning: unable verify checksum presentationframework.ni.dll *** warning: unable verify checksum system.ni.dll *** warning: unable verify checksum system.management.ni.dll *** error: symbol file not found. defaulted export symbols icudt48.dll - *** error: symbol file not found. defaulted export symbols atiumd64.dll - faulting_ip: imageviewerdotnet!boost::serialization::singleton<nmxerces::cmlibraryinitializer>::get_const_instance+ee8a4b 00000000`631fbceb c5fa6f0f vmovdqu xmm1,xmmword ptr [rdi] exception_record: ffffffffffffffff -- (.exr 0xffffffffffffffff) exceptionaddress: 00000000631fbceb (imageviewerdotnet!boost::serialization::singleton<nmxerces::cmlibraryinitializer>::get_const_instance+0x0000000000ee8a4b) exceptioncode: c0000005 (access violation) exceptionflags: 00000000 numberparameters: 2 parameter[0]: 0000000000000000 parameter[1]: 00000000379af220 attempt read address 00000000379af220 context: 0000000000000000 -- (.cxr 0x0;r) rax=00000000c0000001 rbx=000000003a37e290 rcx=0000000007200000 rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000002 rip=0000000077badf6a rsp=000000003a37e158 rbp=0000000000000002 r8=000000003a37d878 r9=000000003a37d9e0 r10=0000000000000000 r11=0000000000000246 r12=0000000000000000 r13=000000003a37e200 r14=0000000000000000 r15=0000000000000000 iopl=0 nv ei pl zr na po nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246 ntdll!ntwaitformultipleobjects+0xa: 00000000`77badf6a c3 ret default_bucket_id: wrong_symbols process_name: client.exe error_code: (ntstatus) 0xc0000005 - instruction @ 0x%08lx referenced memory @ 0x%08lx. memory not %s. exception_code: (ntstatus) 0xc0000005 - instruction @ 0x%08lx referenced memory @ 0x%08lx. memory not %s. exception_parameter1: 0000000000000000 exception_parameter2: 00000000379af220 read_address: 00000000379af220 followup_ip: imageviewerdotnet!boost::serialization::singleton<nmxerces::cmlibraryinitializer>::get_const_instance+ee8a4b 00000000`631fbceb c5fa6f0f vmovdqu xmm1,xmmword ptr [rdi] ntglobalflag: 0 application_verifier_flags: 0 app: client.exe analysis_version: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre managed_stack: !dumpstack -ee os thread id: 0x584 (51) current frame: child-sp retaddr caller, callee primary_problem_class: wrong_symbols bugcheck_str: application_fault_wrong_symbols last_control_transfer: 00000000630c4029 00000000631fbceb stack_text: 00000000`3a37f3a0 00000000`630c4029 : 00000000`0000001e 00000000`63070b8e 00000000`1005a720 00000000`0000000d : imageviewerdotnet!boost::serialization::singleton<nmxerces::cmlibraryinitializer>::get_const_instance+0xee8a4b 00000000`3a37f820 00000000`63070b8e : 00000000`00000000 00000000`00000050 00000000`00000000 00000000`00000000 : imageviewerdotnet!boost::serialization::singleton<nmxerces::cmlibraryinitializer>::get_const_instance+0xdb0d89 00000000`3a37f860 00000000`63072415 : 00000000`00000000 00000000`00000042 00000000`63072290 00000000`63055333 : imageviewerdotnet!boost::serialization::singleton<nmxerces::cmlibraryinitializer>::get_const_instance+0xd5d8ee 00000000`3a37f8d0 00000000`63054988 : 00000000`1005a720 00000000`00000000 00000000`00000000 00000000`079f2f00 : imageviewerdotnet!boost::serialization::singleton<nmxerces::cmlibraryinitializer>::get_const_instance+0xd5f175 00000000`3a37f900 00000000`6305748c : 00000000`1005a720 00000000`1009d9d8 00000000`3a37f9e0 00000000`00000000 : imageviewerdotnet!boost::serialization::singleton<nmxerces::cmlibraryinitializer>::get_const_instance+0xd416e8 00000000`3a37f960 00000000`63053899 : 00000000`1005a720 00000000`1009d970 00000000`00000000 00000000`00000000 : imageviewerdotnet!boost::serialization::singleton<nmxerces::cmlibraryinitializer>::get_const_instance+0xd441ec 00000000`3a37fa30 00000000`6cfa1d9f : 00000000`1009d970 00000000`1005a720 00000000`1009d9d8 00000000`1009d9d8 : imageviewerdotnet!boost::serialization::singleton<nmxerces::cmlibraryinitializer>::get_const_instance+0xd405f9 00000000`3a37fa90 00000000`6cfa1e3b : 00000000`6d032ac0 00000000`10076d40 00000000`00000000 00000000`00000000 : msvcr100!endthreadex+0x43 00000000`3a37fac0 00000000`77a559ed : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : msvcr100!endthreadex+0xdf 00000000`3a37faf0 00000000`77b8b831 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!basethreadinitthunk+0xd 00000000`3a37fb20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!rtluserthreadstart+0x1d symbol_stack_index: 0 symbol_name: imageviewerdotnet!boost::serialization::singleton<nmxerces::cmlibraryinitializer>::get_const_instance+ee8a4b followup_name: machineowner module_name: imageviewerdotnet image_name: imageviewerdotnet.dll debug_flr_image_timestamp: 5187ed93 stack_command: ~51s; .ecxr ; kb failure_bucket_id: wrong_symbols_c0000005_imageviewerdotnet.dll!boost::serialization::singleton_nmxerces::cmlibraryinitializer_::get_const_instance bucket_id: x64_application_fault_wrong_symbols_imageviewerdotnet!boost::serialization::singleton_nmxerces::cmlibraryinitializer_::get_const_instance+ee8a4b analysis_source: um failure_id_hash_string: um:wrong_symbols_c0000005_imageviewerdotnet.dll!boost::serialization::singleton_nmxerces::cmlibraryinitializer_::get_const_instance failure_id_hash: {a7d099ff-a825-ee55-6e51-303340f35724} followup: machineowner ---------
i solved issue in different manner. used newer version of client.exe software didn't crash , still compatible our server. didn't answer why above version crashes on 1 windows 7 computer though. again!!
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